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General

What will happen during my first visit?

The therapist will discuss the following:

  • Your medical history.
  • Your current problems/complaints.
  • Pain intensity and what aggravates/eases the problem.
  • How this is impacting your daily activities or your functional limitations.
  • Your goals with physical therapy.
  • Medications, tests, and procedures related to your health.

The therapist will then perform the objective evaluation, which may include some of the following:

  • Palpation: Touching around the area of the pain/problem to check for tenderness, swelling, soft tissue integrity, tissue temperature, inflammation, etc.
  • Range of Motion (ROM): Moving the joint(s) to check for the quality of movement and any restrictions.
  • Muscle Testing: Checking for strength and the quality of muscle contraction. Pain and weakness may be noted. Often muscle strength is graded. This is also part of a neurological screening.
  • Neurological Screening: Checking how nerves communicate with muscles, sensing touch, pain, vibration, or temperature. Reflexes may be assessed.
  • Special Tests: Performing special tests to confirm/rule out the presence of additional problems.
  • Posture Assessment: Assessing the positions of joints relative to ideal and each other.

The therapist will then formulate a list of problems you are having and how to treat them. A plan is subsequently developed with the patient's input. This includes:

  • Frequency of therapy sessions (times per week).
  • Duration of therapy (number of weeks).
  • Home exercise programs.
  • Patient education.
  • Short-term and long-term goals.
  • Expected outcomes after discharge from therapy.

This plan will be created with input from you, your therapist, and your doctor.

What types of services do you provide?

We’re a Physical Therapy clinic that is located in multiple locations in New York City. We provide the ultimate physical therapy care, and we accept most insurance companies. With our experienced physical therapists, you can reach your health goals.

In our physical therapy clinic, we offer comprehensive evaluations, hands-on/manual therapy, innovative treatment techniques, personalized exercise programs, and patient education.

We use sophisticated diagnostic methods, such as movement investigation and gait analysis, to help determine which services you will benefit from the most.

At PT of The City, our thorough evaluations lead to successful treatment plans for your pain relief, healing, and future injury prevention needs. We believe in a concierge approach to treatment.

We provide the following services:

  • SPORTS REHABILITATION
  • ORTHOPEDIC REHABILITATION
  • STROKE & NEUROLOGICAL REHABILITATION
  • VESTIBULAR REHABILITATION
  • LYMPHEDEMA TREATMENT
  • PELVIC FLOOR REHABILITATION
  • GAIT TRAINING
  • HAND THERAPY
  • PEDIATRIC REHABILITATION (Physical therapy, Occupational Therapy, Speech-language Therapy, and Pelvic Floor Therapy)
  • FUNCTIONAL CAPACITY EVALUATION
  • IN-HOME THERAPY
  • CUPPING TREATMENT

Are services available for those who don't speak English?

Our doctors and staff can speak many languages: English, French, Russian, Arabic, Urdu, Bengali, Spanish, Italian, and Turkish.

"Female doctors and therapists are available."

Physical Therapy

What do physical therapists do, exactly?

Physical Therapists evaluate and record a patient’s progress. Physical therapists help injured or ill people improve movement and manage pain. They are often an important part of preventive care, rehabilitation, and treatment for patients with chronic conditions, illnesses, or injuries. Physical Therapists are experts in movement and function, so they do not confine their talents to only treating people who are ill. A large part of a Physical Therapist’s program is directed at preventing injury, loss of movement, and even surgery. Physical Therapists work as consultants in industrial settings to improve the design of the workplace and reduce the risk of workers overusing certain muscles or developing lower back pain. They also provide services to athletes at all levels to screen for potential problems and institute preventive exercise programs.

The cornerstones of Physical Therapy treatment are therapeutic exercise and functional training. In addition to “hands-on” care, Physical Therapists also educate patients to take care of themselves and to perform certain exercises on their own. Depending on the particular needs of a patient, Physical Therapists may also “mobilize” a joint (that is, perform certain types of movements at the end of your range of motion) or massage a muscle to promote proper movement and function. Physical Therapists also use methods such as ultrasound (which uses high-frequency waves to produce heat), hot packs, and ice.

Most forms of Physical Therapy treatment are covered by insurance, but the coverage will vary with each plan. Most states do not legally require patients to see their physicians before seeing a Physical Therapist (Direct Access). Most of the time all you have to do is ask your doctor if Physical Therapy is right for you.

Is physical therapy a good choice?

Most of us suffer from pain, whether it is acute or chronic pain. However, many of us don’t even know that Physical Therapists are well equipped to not only manage pain but also its source. Our Physical Therapists are experts at treating movement and neuromusculoskeletal disorders. Pain often accompanies a movement disorder, and Physical Therapists can help correct the disorder and relieve the pain.

Is my physical therapist licensed?

At PT of The City, all our Physical Therapists and Physical Therapist Assistants are licensed by their respective states.

Billing & Payment

Who pays for the treatment?

If the patient has active coverage, the insurance should be paying for the treatment; the patient may have to pay a portion of the bill depending on the insurance coverage.

If the patient does not have active coverage, they can pay for the treatment.

How does the billing process work?

Billing for Physical Therapy services is similar to billing for a doctor’s visit.

The following occurs when a patient is scheduled for treatment:

  • The patient’s insurance is verified to ensure coverage from the insurance carrier for the specified course of treatment. Authorization is obtained, and we bill the insurance company based on the results of the verification of benefits. The patient is notified if there are issues obtaining authorization for services or if we are unable to verify coverage.
  • The patient’s insurance is billed based on charges or Common Procedure Terminology (CPT) codes that are determined based on the course of treatment from the patient’s Physical Therapist.
  • The insurance carrier processes the information submitted and makes payments according to an agreed-upon contract or fee schedule.
  • The patient will receive an Explanation of Benefits (EOB) from the insurance carrier; we receive a similar EOB indicating the payment has been issued. The EOB also provides patient responsibility, and if applicable, the patient is obligated to make the payment for any balance.

It is important to understand that there are many small steps (beyond those outlined above) within the billing process. Exceptions are common, and missing information and/or miscommunications may occur. This can delay the payment process.

What type of insurance company do you accept?

We accept most insurance companies, such as:

  • 1199
  • Aetna
  • Age Well
  • Amida Care
  • Cigna
  • Centers Plan For Healthy Living
  • Christian Brothers for Healthy Living
  • Emblem HIP
  • Emblem Health GHI
  • Empire BCBS/ Anthem All Products
  • ElderPlan
  • Fidelis
  • Health First
  • Humana
  • Hamaspik Choice
  • Lifestyle Health Plans
  • Medicare
  • Medicaid
  • MetroPlus
  • MagnaCare
  • MultiPlan
  • Oscar Health Plans
  • Partners health plan
  • Senior Whole Health
  • Sheel VNS
  • The Empire Plan
  • United HealthCare Oxford
  • United HealthCare All Products
  • UMR
  • VNS Choice Plus
  • WellCare
  • Senior Whole Health MLTC
  • Senior Whole Health By Molina Healthcare

How much is my copay or deductible?

This amount depends on the insurance and current benefit status of the policy; this information can be obtained and validated once needed.

You will be notified before your first appointment after verifying your insurance plan’s benefits.

Do you accept non-fault and workers' compensation?

Yes, the patient's case should be checked with the insurance carrier or the case adjuster to ensure coverage and funds are available.

In the case of no-fault, we have to make sure that physical therapy is not denied due to a negative independent medical examination (IME).

In the case of worker’s compensation, there should be an approved authorization form for the treatment.

Still have a question?

We would love to hear from you!

(718) 648-0888

info@ptofthecity.com

We Are Always Available

Mon-Fri: From 7am to 8pm

Sat-Sun: From 9am to 5pm

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